eCommerce

Optimise Your eCommerce Customer Journeys

Delivering retention-driving customer experiences in eCommerce can be challenging. Every interaction matters when customers have more choices than ever while shopping online. The key to success? Understanding your customers’ friction points. Chattermill makes it easy. We unify your customer feedback, support, and interactions, analyse them at scale and give you the intelligence you need to optimise customer journeys and deliver exceptional customer experiences. All in one, easy-to-use platform.

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Increasing customer conversions and retention starts with seeing the customer reality

Customer retention is hard. As is increasing customer conversions. But both are more complicated if you don’t understand what your customers actually want.

Chattermill’s Unified Customer Intelligence platform enables you to uncover pain points across your customer journeys by unifying and analysing your customer feedback, support, conversations, app and chat data at scale, and delivering intelligence based on the customer reality.

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Deliver the experiences your customers actually want

Understanding what customers want can often be a guessing game. Even with millions of data points, understanding the sentiment and meaning behind customer data can be tricky.

Chattermill enables you to unearth intelligence from your customer data so that you can see what your customers actually want from your products, services, and applications. It’s time to see the customer reality.

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Solve logistics, delivery, and returns issues

Returns are eCommerce brands more than ever. Logistics and delivery challenges lead to unhappy customers. Understanding the pinch points across logistics, delivery, and returns is critical for eCommerce brands.

Chattermill lets you find out what’s going wrong by analysing your customers’ feedback, app, conversation, and support data, giving you the intelligence to make changes before operational challenges become business-critical.

Easily connect Chattermill with your eCom tech stack

Chattermill easily integrates with the software you use every day – use Zendesk, Intercom, Trustpilot. We’ve got it. With Chattermill, you get a unified, intelligent view of your customers, enabling you to make smarter, more strategic decisions – improving the experience for you, your teams, and your customers.

Chattermill integrations

Trusted by teams at the world’s best eCommerce brands.

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The latest eCommerce intelligence from Chattermill

What is Unified Customer Intelligence?

How to Build a Business Case for Unified Customer Intelligence

How To Get Executive Buy-in For Unified Customer Intelligence

See how Chattermill can help your eCommerce brand

See the customer reality with Unified Customer Intelligence.