Track Key CX Metrics
Measuring data is important for creating an effective CX strategy. See the full picture of your customers' reality across various metrics designed to help you drive loyalty and retention, including: NPS, CSAT, review scores, net sentiment, positivity and negativity index, or sentiment distribution.
Deliver precise insights at every level
Compare different metrics, data types or time periods, and use beautiful graphs to visualise your data in a series of interactive charts. You can track everything from high-level trends to granular differences between App Store and Google Play reviews.
Discover what's driving NPS changes with Impact Analysis
Analyse the drivers of your NPS to identify emerging trends faster. This will help you understand why your NPS score dropped or increased and drill down into specific themes and underlying causes.
Easily export data to PDF or PNG and add it to your exec presentations. Share insights with your team to empower your organisation by giving direction for change and improvement.