Quickly Identify the Root Causes of Customer Support Issues
Chattermill analyses millions of support interactions and chat data at scale so that you can find out what’s really driving customer churn and retention, and get the intelligence you need to improve satisfaction and remove friction.
Understand why customers need support in the first place
Understanding why customers reach out to you for support is critical to understanding where your business needs to improve. Chattermill enables you to analyse your support data at scale, uncover the sentiment behind customer support tickets, and discover exactly where you need to make changes to your products, services, and operations.
Discover which agents and teams are performing best
Chattermill enables you to easily analyse support data at scale to discover which agents and teams are performing best, delivering customer support experiences that drive loyalty and retention, and discover those that are actively harming your customer experience.
Support your customers when it matters most
Chattermill enables you to set up automated alerts to help you understand when emerging support trends are happening in real-time. Why? So your teams can fix experience roadblocks at the source – before they negatively impact your business’ loyalty, retention and revenue.
Understand what customers think and feel
Chattermill helps you to put the customer at the heart of your customer support experience. Find out exactly what your customers think about your brand in their customer support interactions, and enable your teams to make decisions that actively improve customer experience.