CUSTOMER EXPERIENCE INTELLIGENCE PLATFORM
CX intelligence and context for teams and agents
Book a demoA new kind of customer intelligence, purpose-built for the agentic era. Trusted by CX, product and insights teams from the world’s leading enterprises.
Pool all your feedback in one powerful platform
Centralize feedback from every single channel. Get a unified view of your entire customer experience.
Bring structure and clarity at scale
Organize your feedback with new levels of precision. Work with AI models that tag and categorize every signal.
Add context to every customer signal
Enrich each signal with context – customer ID, channel, location, and more.
Get enterprise-grade security
Built for reliability and trust. Designed to meet the world's highest standards in data protection.
Surface AI-powered insights across every touchpoint
See how Lyra AI turns raw feedback into insights you can trust, at scale.
Get a clear view of every customer issue
Spot precise problems so you know what to fix, and why.
Know the big drivers and opportunities
Identify what's driving your key metrics. Understand why they move up or down.
Go directly from insights to action
Create custom reports with advanced filters and visualizations. Add them to dashboards built for every use case.
Spot critical issues as they emerge
Make sure no issues go undetected. Get real-time alerts routed to Slack, email, Jira and more.
Bring customer intelligence into your AI agents
Plug verified CX intelligence straight into the AI agents you already use. Query Chattermill data and get reliable insights, instantly.
Give your agents a trusted foundation to work from
Connect any agent to our CXI agentic architecture for accuracy and reliability. Purpose-built by leading CX experts.
Track the impact of CX on retention, churn, and revenue
Work with a dedicated team of experts to link customer signals directly to business outcomes.
Trusted every day by world-leading enterprises to understand their customers at scale
MCP & SKILLS
Ask any question, get analyst-quality answers
Plug verified CX intelligence straight into the AI agents you already use via MCP. Chattermill feeds your agents with quantified customer feedback, so every answer they give you is steeped in fact, and years of expertise.
Connects with any agent
Works with Claude, ChatGPT, and any MCP-compatible agent.
Answers you can trust
Pull from robust data that's instantly-verifiable through customer quotes.
Master-crafted skills
Ensure every analysis your agent runs is accurate, reliable, and top-tier.
Streamlined tech stack
Create Linear tickets, Notion docs, or slides enriched with customer intelligence.
Secure by design
Rely on technology that meets the highest standards in data protection and information security.
AI TECHNOLOGY
Proprietary AI technology, purpose-built for CX
Most AI models are generalists, not specialists. Lyra, our proprietary AI model, is different - trained specifically for customer experience intelligence.
Built for strategic & precision insights
AI that sees the big picture and the finest detail — from high-level trends to precise root causes hiding beneath them.
Powered by AI agents
Our flexible, modular tech stack is built for the agentic era — ready for your team and your agents.
Contextually intelligent
Every feedback signal, layered with your CRM, ops, transactional, and competitive data — so every insight reflects the full context of your business.
Designed for better agentic work
Specifically engineered for feedback analysis, our CXI agentic architecture is optimized at every layer for accuracy, trust, and reliability. It’s the foundation agents need to get it right, every time.
Chattermill Agentic CX Intelligence Architecture
Data Layer
Surveys
Reviews
Contact Center
Support
Social
Business Context
AI Insights Engine
CX Context Engine
Frontier LLMs for open-ended reasoning, and fine-tuned specialist models for precision tasks.
Strategic insights track trends, precision insights pinpoint specific issues.
Every signal, structured into intelligence agents can act on.
Triggered reports and dashboards, anomaly detection, real-time alerting.
Ensures the highest accuracy, precision, and reliability of every insight.
A skills library teaching agents how to use the insights engine, evaluated continuously.
A knowledge layer agents consult automatically, with a memory system built on top.
Multi-layer controls across the agentic stack — so every output can be trusted.
All activity logged — data access, configuration changes, user actions.
A structured, queryable record of every insight path an organization produces, helping agents get smarter.
Agent Layer
A Chattermill-native agent, purpose-built for CX
intelligence workflows.
Teams
Purpose-built for AI-native teams
We don’t just power CX teams. Our world-class platform gives every team across the business one trusted view of your entire customer experience.
“Chattermill’s impact permeates all levels of the company. It plays a crucial role in shaping UX decisions, payment method launches, and feature introductions.”
"The return on investment with Chattermill is exceptional. It’s incredibly cost-effective compared to the resources and effort required to achieve the same results manually."
"With Chattermill, we took a more proactive approach to customer feedback, fixing recurring issues. As a result, complaints have decreased and our NPS score has risen. We have seen significant increases in retention and customer lifetime value.”
"The return on investment has been pretty immediate, and it's been pretty obvious. Our NPS went from plus 9 last year to plus 22 this year, which is an incredible 144% increase.”
USE CASES
Intelligence shaped around your business
Chattermill connects customer signals to business outcomes, telling you precisely what’s driving your metrics, retention and revenue.
NPS & CSAT intelligence
- What's driving our NPS & CSAT up or down?
- What will boost our NPS & CSAT?
- What's the ROI of improving our scores?
Digital experience intelligence
- What defects are trending within our product or app?
- How are customers reacting to the new feature?
- What are quick wins to improve digital experience?
Retention intelligence
- Which customers are at risk of switching brands?
- What are the leading indicators of churn?
- Are retention and win-back efforts working?
Frontline intelligence
- Which agents, teams, or centers are outperforming?
- What agent behaviors drive positive or negative CSAT?
- What can we shift to self-serve?
Customer contacts intelligence
- Why do people contact us?
- Which issues take the longest to resolve?
- What can we deflect to self-serve, chatbot, or FAQs?
Product returns intelligence
- Why do customers return products?
- What do customers think of our returns policy?
- Which carriers get the most complaints?
Competitive intelligence
- What are competitors doing better than us?
- Do they have any product or service gaps?
- How do we benchmark on value, ease of use, or customer service?
Acquisition intelligence
- Where are we losing customers in the funnel — and why?
- What's causing the most friction at sign-up?
- What quick fixes would boost conversion?
OUR CUSTOMERS
How teams like yours are seeing real success
See how world-leading teams use Chattermill to cut through the noise and spot their biggest opportunities — delivering results their CEOs actually care about.
Learn more
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XLG ACCELERATION
A true partner with deep domain expertise.
The most sophisticated technology still requires human expertise to translate into business outcomes.
We partner with you to turn customer signals into business decisions, operating changes, and financial outcomes — with deep domain expertise, proven frameworks, and the education to make it stick.
Feature one
Feature one
Collect
Gather signals from surveys, calls, chats, reviews, social media, and more.
Feature two
Feature two
Understand
Answer your most critical business questions.
Feature three
Feature three
Act
Know where to invest with high-impact insights.
Feature four
Feature four
Measure
Track against lead metrics and experience benchmarks.
Feature four
Feature four
Prove ROI
Connect directly to revenue, retention, and churn.
SECURITY & COMPLIANCE
Enterprise-grade platform built for trust
Enterprise-ready by design. Manage multiple teams, control access, and ensure PII compliance within an interface built for the modern enterprise organization.
SOC 2 Type II
GDPR & CCPA COMPLIANCE
SOC 2 Type II
SSO
ACCESS CONTROLS
PII REDACTION
Integrations
All your feedback data in one place
Easily integrate with any feedback channel and data source to get a unified view of your customers.
View all integrations
CX intelligence, AI by design
Frequently Asked Questions
What is Chattermill?
Chattermill is the AI-native customer experience intelligence platform that helps you unify and analyze feedback across every channel including surveys, online reviews, social media, support conversations, and voice calls.
Using powerful AI analytics, Chattermill extract insights from unstructured text feedback to uncover clear, actionable insights that can drive smarter decisions across your business.
From identifying pain points to spotting emerging trends and improving loyalty, Chattermill gives your teams the clarity and insights you need to guide strategic decisions, improve products and services, and increase customer satisfaction.
Who is Chattermill for?
Chattermill is built for CX-focused teams that want to go beyond surface-level metrics and truly understand their customers. It helps:
→ Customer Experience and VOC teams pinpoint what’s impacting satisfaction and loyalty,
→ Product and UX teams prioritize improvements based on real customer needs,
→ Support and Operations teams identify recurring issues before they escalate,Wether you’re a fast-growing brand or an established enterprise, Chattermill makes it easy to align your entire organization around what matters most to customers.
What makes Chattermill different?
Most tools give you data. Chattermill gives you clear customer understanding at the click of a button.
Instead of siloed dashboards or superficial insights, Chattermill brings all your customer data into one place - and applies deep AI-powered analysis to reveal the "why" behind the numbers.
Our cutting-edge Lyra AI delivers strategic and precision insights with unmatched accuracy and precision.
We also work with you to link insights to your business goals, train your teams on CX best practices, and give you ongoing access to a network of CX and VoC experts at your disposal.
Chattermill is the single source of customer truth for businesses who want to turn every piece of feedback into insights that can influence their most important metrics.
Can Chattermill integrate with Claude, ChatGPT, Jira, Linear, Notion and other tools?
Yes. Chattermill connects to AI assistants, support platforms, CRMs, ticketing systems, and feedback channels through 50+ native integrations and an MCP server.
What teams do with it:
→ Query feedback from Claude, ChatGPT, or any AI agent via Chattermill MCP
→ Get Slack alerts when NPS drops, sentiment shifts, or a theme spikes
→ Turn top issues into Jira tickets with the customer quotes attached
→ Pull Salesforce or other CRM data in so feedback sits next to account, deal, and segment context
→ Connect feedback from Zendesk, Intercom, Qualtrics, Trustpilot, surveys, reviews, and call transcripts
If a tool's missing, the API, MCP or a secure data feed handles the rest.
Can I integrate Chattermill with my current stack?
Chattermill lets you integrate and analyze feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).
You can check out the full list of integrations here.
We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!
Does Chattermill comply with GDPR and CCPA?
Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.
We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.
You can read more about our approach to data and security on ourTrust Center.
Do you charge extra for additional users?
We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.
Who isn’t Chattermill a good fit for?
→ You are looking for a feedback collection tool to send out surveys
→ You're not consistently collecting more than 5,000 pieces of customer feedback every month
→ You are a student, higher education institution or are looking for one-off analysis
→ You're only looking for basic survey tools, not deep customer experience insights
Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.
Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit, and we wouldn’t want to waste your time.
COMPARISONS
Chattermill Analytics Limited
68 Hanbury St, London, E1 5JL,
United Kingdom