Chattermill eBooks and Whitepapers

Free downloadable content on customer intelligence, customer experience, product experience, and more.

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Navigating Customer Retention During the Cost of Living Crisis

Download our eBook to learn how to manage customer retention during the cost of living crisis

Will Zara’s New Returns Policy Leave Them Counting the Cost?

Download our eBook to learn what Zara’s new returns policy means for their customer experience.

The Netflix Dilemma: How To Understand Why Your Customers Are Leaving You

Download our eBook to learn what’s gone wrong at Netflix, and how to solve customer retention issues.

The CX Leaders Intelligent Guide To Growth

If the last two and a bit years have been about rapidly shifting our businesses’ customer experiences to try to meet a new, ever-changing customer reality, 2022 is all about building up our knowledge of our customers’ wants, needs, and expectations to drive growth.

Great eCXpectations: How to Deliver the CX Your Customers Really Want

Discover how customer expectations are changing, how to find out what your customers really want, and how to deliver experiences that meet their expectations in this insight-packed eBook.

Redefining Customer Experience in FinTech

Learn what the current CX challenges are in FinTech, how to solve them, and how to compete on customer experience – with insights from Atom Bank, Happy Money, Moneybox, and Chattermill.

Customer Support Trends

Based on research from customers and 339 global customer-focused leaders from key customer-facing functions, Chattermill’s Customer Support Trends 2022 Report uncovers everything you need to know to delight your customers next year and beyond.

How To Improve CX in Fashion and Retail

The Ultimate Guide to Radically Improving Customer Experience For Your Fashion and Retail Brand.

CX Fashion Handbook

How to Win in a Rapidly Changing Fashion Industry.

CX Excellence Handbook

Insights from the CX Leaders of JustEat, Wise, DoorDash, LinkedIn, Calvin Klein and CXM.

The Customer Feedback Analysis Starter Kit

Learn how to craft and develop a customer feedback analysis process at your company.

Scaling CX Playbook

The definitive guide on how to scale CX the right way.

The Customer Churn Analysis Starter Kit

A starter kit to help you conduct churn analysis on your customer base.

The Customer Satisfaction Manual

A manual to help you skyrocket your customer satisfaction metrics.

The Ultimate Guide to CX Surveys

The Ultimate Guide to Designing and Analysing CX Surveys

Cult Of The Customer Chapter 1 & 2

Chapters 1 & 2 from the book Cult of the Customer by world renowned CX Consultant Shep Hyken

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