Twitter

As part of our Social CX Analytics offering, we collect tweets and replies from Twitter, so you can keep track of customer pain points even in extensive tweet chains. Feed these back into Chattermill’s powerful analytical suite to break down the sentiment and themes which are being spoken about, and unearth valuable insights about your customers.

We also integrate with Twitter’s direct messaging service to collect what customers are reaching out to you about, if you choose to share that information with us.

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