Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee, so you can add as many users as you want.

We also provide additional modules and add-ons depending on your needs, so please get in touch using the form on this page to discuss your specific requirements.

A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc.

A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include.

We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.

Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls).

You can check out the full list of integrations here.

We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!I

When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer.

Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one.

Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.

We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.

You can read more about our approach to security on ourTrust Center.

We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.

There is no limit on the number of reports or dashboards you can create.

Every Chattermill client can create unlimited customizable dashboards and reports, ensuring users can access all the relevant information they need.

→ You are looking for a feedback collection tool to send out surveys
→ You're not consistently collecting more than 5,000 pieces of customer feedback every month
→ You are a student, higher education institution or are looking for one-off analysis
→ You're only looking for basic survey tools, not deep customer experience insights
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Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.
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Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit, and we wouldn’t want to waste your time.