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Frequently Asked Questions
What's the difference between Free and Enterprise plans?
Each organisation belongs to a Free or Enterprise tier. Our Free plan includes platform access and applies when the organisations only have this free tier in their account.
The Enterprise includes advanced features and professional services, training and fewer limitations with customised pricing based on your requirements. You can upgrade to the Enterprise tier by getting in touch with our sales team.
Each tier has different limits and support, please get in touch if you need any more information.
How many users do I get?
Our Free tier offers 20 free users. Upgrading to an Enterprise plan gives you unlimited additional users.
What happens when I hit my volume limit?
Once you reach your monthly volume limit, you will not be able to process any more customer feedback. If you need to increase your monthly volumes, you can upgrade to a different plan with a higher limit suited to your requirements.
What payment methods do you accept?
Enterprise customers have the option of invoiced billing.
What if I have more questions?
Try searching for what you need in our Help & Support site. If you don't find what you're looking for, you can get helphere.
The customer-centric brands you love, love Chattermill
"Chattermill enables our teams at Wise to take customer insights deeper than ever before“
"Chattermill helps us easily understand and keep track of our key customer experience drivers“
"Chattermill enables us to truly connect with our customers and identify complex pain points“